National AIDS Control Organisation (NACO) has successfully been able to implement and run the National Helpline since 1st December 2014. The helpline caters to all the population of India and is reachable from any mobile/landline number through a short code toll-free number 1097.

The much-required National AIDS Helpline was inaugurated by Honourable Union Health Minister, J.P. Nadda on 1st December 2014, World AIDS Day.Since its operations, the helpline is continuing to create a platform of awareness about HIV/AIDS and to provide counselling service to the ones who are suffering from AIDS.

National AIDS Control Organisation steers HIV/AIDS prevention, Treatment, Education, Sensitization and control programmes in India. 1097 National Helpline has been contributing in making people aware about the prevention and educating people on HIV/AIDS. Apart from educating and counselling people who call up to the helpline, the helpline is also enabling people to register their grievances to ensure no one is barred from the services they are supposed to get. Directory information has also empowered people to just reach the helpline and take information on ICTC and ART locations no matter what their language is.The helpline is now well-connected to all the State AIDS Control Societies. SACS teams are being provided with the necessary information and numbers for their respective states.